Privacy Policy

Updated October 26, 2026

This Privacy Policy explains how Open Side Tub (Safe Tub Step, LLC) handles information you provide through this website.

Information We Collect

When you contact us or request a quote, you may provide your name, phone number, email address, ZIP Code, service interest, information about the bathroom project, and optional tub photos.

Forms and optional tub photos are processed by FormSubmit and delivered to our business email. FormSubmit states that it retains text submissions for 30 days and does not retain uploaded files in its submission archive. We keep received emails and attachments as needed to respond to your request and manage your project. We do not sell form submissions. Please send only photos of the tub and surrounding space and omit medical information.

Referrals

Care professionals, family members, or organizations may refer someone to us through our referral form. A referral may include the client's name, phone number, ZIP Code, and the best time to reach them, along with the referrer's name, organization, and contact details. We use this information only to contact the client about our services and, with the client's permission, to follow up with the referrer. Please do not include medical details in a referral.

How We Use Information

We use the information you provide to respond to questions, prepare quotes, schedule service, communicate about your project, and improve customer service.

Sharing

We do not sell your personal information. We may share information with service providers when reasonably necessary to operate the website, communicate with you, process payments, or provide requested services. We may also disclose information when required by law.

Third Party Services

This website may link to or use third party services such as Google, Facebook, Instagram, WhatsApp, email providers, payment providers, analytics tools, or website hosting services. Those services have their own privacy practices.

Data Security

We use reasonable measures to protect information, but no website, email system, or internet transmission can be guaranteed completely secure.

Your Choices

You may contact us to ask about personal information you previously submitted through this website or to request corrections when appropriate.

Contact

Questions about this policy can be sent to [email protected] or by calling (215) 254-4720.